PRIVACY
POLICY

Effective Date: 12 August 2026

Last Updated: 12 August 2026

At 1 Life Gym, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website, contact us, or submit an enquiry.

By using our website or voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide Directly

When you submit an enquiry, contact us, request a trial, or communicate with us, we may collect:

• Your name
• Mobile/telephone number
• Email address, if provided
• Fitness goals or requirements you choose to share
• Your message or enquiry details
• Preferred time or other information you provide for scheduling a trial or visit
• Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website's configuration and services being used. This may include:

• IP address
• Browser and device information
• Operating system
• Pages visited and interactions with the website
• Approximate location derived from technical information
• Date and time of website visits
• Referring website or source

This information may be used for website operation, security, analytics, and improving our services.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Responding to your enquiries
• Contacting you regarding your enquiry
• Scheduling or managing trial sessions and visits
• Providing membership and gym-related information
• Understanding your fitness requirements
• Providing customer support
• Improving our website, services, and customer experience
• Maintaining website security and preventing misuse
• Maintaining business and administrative records
• Complying with applicable legal and regulatory requirements

We will not use your personal information for purposes that are unrelated to the purpose for which it was collected unless permitted by applicable law or you provide the required consent.

3. Fitness and Health-Related Information

You may choose to provide information about your fitness goals, training requirements, physical limitations, or other health-related information when communicating with us.

Please do not provide sensitive medical information through the website unless it is specifically requested and necessary for the service.

Where such information is voluntarily provided, we will handle it only for the relevant purpose and in accordance with applicable law.

Providing information about your health or fitness condition does not replace consultation with a qualified medical professional.

4. Consent and Lawful Processing

Where required under applicable law, we will obtain your consent before processing your personal data.

You may withdraw consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may also be processed where permitted or required by applicable law, including where processing is necessary for legitimate business, contractual, security, or legal purposes.

5. Sharing of Personal Information

We do not sell your personal information.

We may share information with service providers or other parties where reasonably necessary to operate our business and website, such as:

• Website hosting and technology providers
• Website analytics or security service providers
• Communication and messaging service providers
• Customer-support or enquiry-management systems
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where required by applicable law

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

6. WhatsApp and Third-Party Services

Our website may provide options to contact us through WhatsApp or other third-party communication platforms.

If you choose to use such services, your interaction may be subject to the privacy policy and terms of the relevant third-party provider.

We do not control the privacy practices, security, or policies of third-party platforms.

You should review the relevant third party's privacy policy before providing information through those services.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Ensure that the website functions properly
• Improve website performance
• Understand how visitors use our website
• Remember certain preferences
• Support security and analytics

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar technologies.

You can also manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

You should therefore avoid submitting unnecessary confidential or sensitive information through website forms or ordinary online communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, protect our legal interests, or comply with applicable legal requirements.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise, or securely dispose of it.

10. Your Rights

Subject to applicable law and any applicable conditions or limitations, you may have rights relating to your personal data, including the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information
• Nominate another individual to exercise certain rights in accordance with applicable law

To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

11. Children's Privacy

Our website is intended for general users and is not intended to knowingly collect personal information from children in violation of applicable law.

Where applicable law requires parental or guardian consent for the processing of a child's personal data, we will follow the applicable requirements.

If you believe that a child has provided personal information to us in circumstances where such processing is not permitted, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Links

Our website may contain links or buttons leading to third-party websites, applications, social-media platforms, maps, messaging services, or other external services.

We are not responsible for the privacy practices, content, security, or policies of those third parties.

Your use of a third-party service is governed by that service's own terms and privacy policy.

13. Marketing Communications

If you provide your contact information and consent where required, we may contact you regarding gym services, membership information, offers, events, or other relevant updates.

You may request that we stop sending promotional communications at any time by contacting us or using an available unsubscribe mechanism.

We will continue to send essential service-related communications where reasonably necessary.

14. Data Breaches and Security Incidents

If a personal data breach occurs, we will take reasonable steps to contain, investigate, and address the incident and provide notifications or take other actions where required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

You should periodically review this page for the latest version.

16. Contact Us

If you have questions about this Privacy Policy, want to request access, correction, deletion, withdrawal of consent, or have a privacy-related grievance, please contact us:

1 Life Gym

Website: 1lifegym.com

Email: 1lifegymkalwa@gmail.com

Phone: 9321416622

Address: A wing, 1st Floor, Chandrabaga Park, Kharegaon, near Nandanvan Homes, opp. Reliance Market, Parsik Nagar, Kalwa, Maharashtra 400605

For privacy-related requests, please clearly mention "Privacy Request" in the subject or message.

We will review and respond to requests in accordance with applicable law.

17. Applicable Law

This Privacy Policy shall be governed by the applicable laws of India.

Nothing in this Privacy Policy limits any rights that you may have under applicable data-protection or other laws.

By using this website or submitting an enquiry, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above.